Disclaimer and Privacy Policy

This privacy policy sets out how Makin Metals (UK) Ltd uses and protects any information that you provide to Makin Metals (UK) Ltd when using our website or in the course of business with us or whilst under the employment of Makin Metals (UK) Ltd.

Makin Metals(UK) Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, or in future as continuing a business relationship with us, then you can be assured that it will only be used in accordance with this privacy policy.

Makin Metals(UK) Ltd may change this policy from time to time by updating this page, as is necessary by new legislation, or new methods relating to the way we hold and use your personal information. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2018.

We are Makin Metal Powders (UK) Ltd, Buckley Road, Rochdale, OL12 9DT, England. We are part of the GRINM family of companies.


Personal information that we collect

We collect a range of personal information relating to you, which may include some or all of the following:

  • name, address
  • email address
  • telephone number
  • bank details
  • credit status
  • IP address, and
  • any other personal information that you choose to provide us with when you complete our online contact forms or otherwise make contact with us

 

How we use your personal information

We use your personal information as follows:

  • to maintain our relationship with you whilst you are a customer/supplier/stakeholder
  • to process orders and provide agreed goods and services with you
  • for invoicing, processing payments, account set up and maintenance
  • to communicate with you, including to respond to information requests/enquiries submitted and/or to obtain your feedback on our products
  • for record keeping and internal reporting
  • for logistic purposes, including to plan and log delivery routes
  • to investigate any complaint you make
  • for employees: to be able to pay your salary, deduct tax and to liaise with Government agencies where it is necessary to do so under UK law (eg HMRC)
  • to periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. We will look to obtain consent where it is necessary to do so.
  • to obtain credit checks and for debt collection purposes

 We use a credit check agency, to whom we provide limited personal information, for them to be able to check creditworthiness, which helps us to decide if we are able to offer you an account, or ongoing credit.

 

Legal basis for processing

In terms of legal bases we rely on to process your personal information, these are as follows:

  • where you have provided consent: for direct marketing communications in respect of our own products, including in respect of marketing communications sent by email
  • for the performance of a contract with you (such as a contract for the provision/procurement of goods/services)
  • to comply with legal obligations, including in relation to health and safety and environmental legislation, performing anti-money laundering checks, complaints and investigations or litigation
  • for legitimate interests in:
  • management of your account and our relationship with you, and communicating with you
  • operating our website
  • processing orders and supplying our products
  • our internal business purposesof: record keeping, reporting and statistics, data security, investigating and responding to complaints, obtaining credit checks and any other activity which is necessary to maintain our ongoing business activity with you


How we share your personal information

 When we use your personal information for the purposes specified above, we may also share it with our parent company GRINM.

In addition, we may share your personal information with:

  • third parties who provide the following types of services to us: warehousing and logistics, software providers and cost reduction analysts
  • third parties we appoint as our sales agents to perform our services on our behalf, who are provided with access to relevant customer account details in order to fulfil their duties
  • our accountants, auditors, lawyers or similar advisers whenwe ask them to provide with professional advice
  • any government department, public body or other third party where we believe in good faith that the law requires this; in the interests of health and safety; or in order to protect the rights, property or safety of Makin's, our employees or others
  • any other third party if authorised to do so

 We ensure that, where your personal information is transferred to any country outside the European Economic Area there is an adequate level pf protection and that the rosks associated with transfer are low.

 

How long we keep your personal information

We retain your personal information for no longer than is necessary for the purposes for which the personal information is collected. When determining the relevant retention periods, we will take into account factors including:

  • legal obligation under applicable law to retain data for a certain period of time
  • statute of limitations under applicable law, and
  • guidelines issued by relevant data protection authorities

Otherwise we securely erase your information once this is no longer needed.


Cookies

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

 

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Security

We use reasonable security methods to protect the personal information that we process from your enquiries. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online or otherwise.


Your rights

Under certain circumstances, by law you have the right to:

Request information about whether we hold personal information about you, and, if so, what that information is and why we are holding/using it.  We will respond to your request within one month of the request for information.

Request access to your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
Request transfer of your personal information in an electronic and structured form to you or to another party (commonly known as a right to “data portability”). This enables you to take your data from us in an electronically useable format and to be able to transfer your data to another party in an electronically useable format.
Withdraw consent. In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

If you want to exercise any of these rights, then please submit a completed online request form available at the following link Enquiries form or contact us by post at Makin Metal Powders (UK) Ltd, Buckley Road, Rochdale, OL12 9DT.

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances and will inform you as to the reason your request has been declined.

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.